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Return Policy

 

The brace may be returned for full credit or refund within 30 days of purchase if the brace is unworn and in the original package. If the brace has been worn, a 50% credit or refund will be issued.

 

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy , where roundtrip shipping costs will be deducted from your refund.

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. 

Warranty: Your XBACK brace is warranted to be free of defects in both material and workmanship at the time of purchase. The brace is warranted for ninety (90) days from the date of purchase from XBack. This written warranty is given in lieu of any other warranty expressed or implied including warranties of merchantability or fitness for any particular purpose or use.

What If My Order Arrives Damaged?

Our products are well-packaged to withstand damage during shipping. If an item looks damaged or parts are missing, you may conveniently request a replacement by contacting us.