Terms of Service

WARRANTY

All Xback back braces are warranted to be free of material or workmaship defects for 5 years. Any defective product will be repaired or replaced at the descretion of XBack Bracing Services, Inc. after review of the defect by Xback Bracing Services, Inc. There are no other implied or expressed warranties.

Xback Bracing Services guarantees all upper and lower extremity supports to be free from defects in materials and workmanship for a period of 6 months from date of purchase. Defective products will be replaced or credited.

PRODUCT RETURN POLICY

1. Call Customer Service at 800-494-8680 for return authorization.
2. Returned products will be accepted up to 75 days from date of shipment. After 75 days, all returns will have 30% restocking fee. No returns will be accepted after 120 days.
3. Returned products will be accepted as long as they are in their original condition and packaging.
4. Returned products should be shipped freight paid to:

Xback Bracing Services
341A West Main Street
Birdsboro, PA 19508

5. Credit will be applied to the account when the product has been received, inspected and approved.

PAYMENT TERMS

All invoice payments are due within 30 days from the date of the invoice. Remit payments to:

Xback Bracing Services
PO Box 100
Birdsboro, PA 19508

PAST DUE ACCOUNTS

Accounts that are over 60 days past due are subject to a “Do Not Ship” status pending receipt of payment. These accounts may be subject to a change in their credit terms to C.O.D. or credit card only.